|How long has the Globtel Internet company the owner of WEBD hosting, been in business?|
|Firma Globtel Internet has been present on internet market since 2001.Our representative product among all the rest is
www.glt.pl service with free components (www aliasses , online counters, questionnaires) to websites.
|Is there a possibility for free testing any chosen WEBD hosting account?|
|Unfortunately not. The only opportunity to test our services is by buying WEBD Mini hosting account for a month.
The cost of our account are very inexpensive that is the reason we don't provide any testing periods.
|Does there exist any demo version of Control Panel (Cpanel) on WEBD servers?|
|Yes, there does. Our Cpanel is available under this exact website: http://panel4.webd.pl:2082
|How will the website and e-mail address look like for the WEBD services User?|
|Implicitly, address of the web page will look like that: www.Your_username.webd.pl and address e-mail like that:
Your_username@Your_username.webd.pl. However, if the User owns His own domain, addresses of website and e-mail will be contained in His domain.
|Does the User's login has to be the name of created subdomain at once?|
|No, nevertheless filling the registration form, One should additionally pass the name of subdomain WEBD. It is only justified when login connected to subdomain has more than 8 signs.
|How is the disk space divided among the chosen WEBD host account?|
|Every Holder has the possibility to individually adjust His account. Each and every WEBD
host account is elastic under this circumstance. It means that with buying chosen disk space, the owner has every right to manage it for email services, www, ftp or MySQL databases.
|What happens if the User overdraws the transfer characteristic for His account?|
|The account is automatically blocked. In order to avoid the blockade One should often monitor used transfer number in Control Panel. Additional payment, which is listed in our special amount table, should be proceed before the transfer limits is trespassed.
|Is there a possibility to modify the chosen package of WEBD accounts, offered by WEBD?|
|Yes, due to our understanding of the fact, that by not offering testing period, many people will want to test our services on the most inexpensive account. At the beginning we suggest to buy an adjusted to Your needs WEBD account for a month,
and after that prolong the contract for any chosen period of time,in accordance with our price list. During
the validity of subscription, changing the package equals with paying a new payment.
|Are there any restrains regarding the size of files on www or forwarded on e-mail on WEBD servers?|
|We don't use any restrains with the size of files on www, however this sent on e-mail cannot be bigger than 50MB at once.
|What is the main difference between each and every WEBD server account?|
|The most important difference lies in capacity and transfer limit. Every other parameters, such as:
the number of domains or e-mail addresses, is in our opinion adjusted to enable optimal use of exact WEBD account possibilities.
|What are the Reseller WEBD reseller accounts?|
|Reseller accounts WEBD Reseller create the opportunity for the Owner to sell rights to part or all of this account
to other people. Every Owner of WEBD Reseller has the chance to create Control Panel (Cpanel)
for his clients.
|What is the difference between the reseller accounts WEBD Reseller Standard and Pro?|
|WEBD Reseller Standard is allowing to sell a limited amount of accounts - it means that the number of created account cannot overdraw the total offered capacity (1GB). For example there can be 20 accounts created, with capacity of 50 MB for each.
The reseller accounts WEBD Reseller PRO do not contain such restrains, the number of accounts is unlimited.
|What is the difference between WEBD host accounts and WEBD Reseller accounts?|
|The most important difference is that WEBD Reseller accounts give the opportunity to sell right to parts or entire account to other people, which cannot be done in case of WEBD host accounts.
In addition, on WEBD Reseller account Owner can create extra Control Panels (Cpanels).
|Which type of software is used by WEBD servers?|
|In concern of the highest quality of our services, we install the latest versions of software on WEBD servers.
|Is there a chance of buying customized accounts on WEBD servers?|
|Yes, of course. However this special account has to exceed in parameters WEBD Extra account. We don't create
any in-between accounts. The prices for customized accounts are established due to main criteria:
- ordered transfer,
- capacity of www account.
|Can WEBD Clients can count on help from WEBD administrator?|
|Yes,of course. We try to answer every question immediately thanks to inside e-mail system, created especially for our Clients. However, everyone who is interested in our offer we ask for e-mail or
telephone contact available on our website, in contact section. There is also contained a possibility to contact with us through the form, which makes connecting with us easier. We rule out any contact through any internet communicators.
|Can the Client transfer His domain on WEBD servers and if so how to do that?|
|Yes, there is a possibility to do this operation. After activation WEBD account on servers, Client should park a domain
in Cpanel (park a domain option) and then pass to the subject responsible for support this domain new servers data, which will be sent earlier in activation account e-mail.
|What are the ways of paying for WEBD host accounts and when is an exact account activated?|
|At present moment the payment can be executed by: SMS (only Polish mobile operators), bank transfer, paypal system, p24 system, credit card.
It is important that SMS payment is only for a month period for WEBD mini account.
In case, when the payment is done by SMS or credit card, the account on WEBD servers is activated automatically.
When the Client pays through post office the account is activated during the next 48 hours since the income is on our bank account.
|What information should be included in bank or post office money transfer?|
|Above all, there ought to be placed an accurate bank account number and full Globtel Internet company address,
which are both available in contact section.
Additionally, in the tittle of mentioned transaction should be placed: the login of Your account, kind of paid service and e-mail address (if it wasn't written in registration form).
In case when Client wants to buy a domain through our company, we also require a full name of this domain contained in money transfer information.
|How to pay with SMS for WEBD services? (available only for Polish mobile operators)|
|The Client should fill the registration form and after accepting the filled data,
there will be a way of payment to choose and among it all - also paying by SMS.
Only for WEBD Mini hosting service One can pay by SMS.
|The returnable SMS didn't came (valid only for a month of WEBD Mini services), what to do?|
|The most importantly do not panic. SMS should come during the next 15 minutes. If there wasn't received any answer after this time,
please contact with us through e-mail with the information about the telephone number
(which the SMS was sent from) and exact date and hour of SMS sending.
|Can the activation of WEBD account be quickened?|
|Yes, under condition that we receive the confirmation of bank transfer. It will allow us to start the procedure activating Your account.
We treat this confirmation as equally important as receiving the payment on our bank account.
While sending us the file with confirmation of fulfilling the payment, let the name of the file be combined with Your login, for example: webd.jpg, webd.pdf.
|When the Client should make a payment for the next subscription period?|
|Without any exceptions, all of the payments must be regulated before the new settlement period begins.
In case of lack of this payment on time, the account will be automatically suspended.
7 days before the end of present subscription period, WEBD administrators will send an e-mail, in order to remind the Client about the services
extension. WEBD do not carry any responsibility in case of delayed bank transfers on WEBD bank account.
|Does Globtel Internet company write out the invoices for WEBD services?|
|Yes, in accordance to statute the Globtel Internet company writes out the invoices only on the base of Client's clear request.
After account activation, please log in to administrative - informational panel in order to write such a request.
|Why, on WEBD website, there are two numbers of bank account?|
|We suggest that Clients, who own their bank account in mBank, should make a bank transfer on our mBank account, due to the fact that inside bank transactions are carried out immediately. After sending an e-mail with a message about making this kind of transfer
(containing login, e-mail and the kind of paid service), WEBD services will be activated within the next 48 hours, counting since receiving the e-mail.
We ask Clients, who own bank accounts in different banks than mBank, to make a transaction on our Inteligo account.