Before contacting our Technical Support team — please check the most important points:
- Are your hosting service and the domain associated with the email address active and paid?
If not, you can quickly renew the service in the Customer Panel or contact Customer Support for assistance. - Has the disk space limit on your hosting account been exceeded?
If so, you can either:- delete unnecessary files to free up space, or
- upgrade your hosting plan directly in the Customer Panel — details can be found HERE.
- Has the mailbox quota set by you been exceeded?
If yes, you can increase the mailbox size — instructions are available HERE, where we explain the process step by step.
In many cases, checking the above points allows you to resolve the issue quickly without needing to contact support.
