In situations where individual email messages do not reach your mailbox, please contact our Technical Support team.
In order for us to diagnose the issue quickly and effectively, please include the following details in your request:
- the sender’s email address,
- the recipient’s email address that should have received the message,
- (if possible) the approximate time the message was sent.
Based on this information, our Technical Support team will check the message delivery logs and help identify the cause of the issue.
The most common reasons why individual emails are not delivered include, among others:
- temporary unavailability of the sender’s or recipient’s mail server,
- the sender’s IP address being listed on a blacklist (RBL),
- anti-spam filters, including those configured on the mailbox itself.
As you can see, the causes may vary, which is why the more details you provide, the faster and more precisely we can help resolve the issue.
