Domain Client Hold - website and email not working
If your website or email stopped working, your domain may have been blocked and assigned the Client Hold status.
Why was the domain blocked?
The Client Hold status is applied when the domain owner data has not been confirmed, in accordance with the requirements of the NIS-2 directive.
A domain with the Client Hold status may stop working correctly, including the website, email services, and other related services.
How to check if the domain has the Client Hold status?
You can verify the domain status in the Client Panel in the following section: My Services. If the Client Hold status is visible next to the domain, ownership confirmation is required.
How to unblock the domain?
To remove the Client Hold status, please submit a support ticket through Messages tab in Customer Panel. After receiving your request, we will resend the verification email. To confirm domain ownership, click the link included in the message.
The email will be sent from: sprzedaz@webd.pl
After successful confirmation, the Client Hold status will be removed and the services should start working again shortly.
